PECB Certified ISO/IEC 20000 Lead Implementer

Why should you attend?

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.

After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.

Who Should Attend

The ISO/IEC 20000 Lead Implementer training course is intended for:

• Managers or consultants involved in and concerned with the implementation of a service management system in an organization
• Managers and employees seeking to help their organization meet the service requirements and deliver value
• Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
• Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
• Members of an SMS implementation team

Learning Objectives

This training course enables you to:

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
• Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
• Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
• Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
• Acquire the expertise to advise an organization in implementing SMS best practices

What is included in PECB ISO/IEC 20000 Lead Implementer Course material

This training course is participant centered and contains:

• Theories, approaches, and good practices used in service management
• Lecture sessions, which are illustrated with examples and practical exercises based on a case study that include discussions
• Interactions made between participants by means of questions and suggestions

PECB ISO/IEC 20000 Lead Implementer Exam Format

Exam Type: Essay Type & Open Book

Number of Exam Questions: 12

Exam Duration in Hours: 3

Prerequisites

The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.

Download ISO-IEC 20000 Lead Implementer Candidate Handbook

Course Objective

        Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS
        Day 2: Implementation plan of an SMS
        Day 3: Implementation of an SMS
        Day 4: SMS monitoring, continual improvement, and preparation for the certification audit
        Day 5: Certification Exam

• Please note all PECB certifications activities must be completed within 12 months from date of enrollment by A&T. This includes (take the PECB exam (1st attempt), retake the exam (2nd attempt, if needed), apply for the PECB certificate, and be certified).

Download iso-iec 20000 lead implementer Brochure

1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?

All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit www.A&T.com to check availability.

In all PECB Self Study Courses, enrolled by A&T, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity.

All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. A&T keeps all virtual live online training batches of small size ( 1 to 5 )  candidates, unless it is a private corporate batch.

2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?

All Enrolled candidates give get access to courseware from PECB KATE app. Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.

3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?

Yes, you can select your preferred dates and preferences of time zone. A&T offers multiple batches of PECB live online trainings in different time zones, worldwide.

4. What payment methods do you accept? Are Bank Transfer transactions supported?

We accept payments by credit card and bank transfers in multiple currencies worldwide.

Read A&T PECB FAQs for more information.