(XAF)
CFA
7445 Roper Rd NW, Edmonton, AB T6B 3K9, Canada
PECB Certified ISO/IEC 20000 Lead Implementer
28% - 43%
Related Courses
January 23, 2026
Upcoming Training Event
- Country: Canada
- Location: Worldwide Virtual Online - Live / E-Learning
- Language: English
February 27, 2026
Upcoming Training Event
- Country: Canada
- Location: Worldwide Virtual Online - Live / E-Learning
- Language: English
March 27, 2026
Upcoming Training Event
- Country: Canada
- Location: Worldwide Virtual Online - Live / E-Learning
- Language: English
Why should you attend?
The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.
Who Should Attend
The ISO/IEC 20000 Lead Implementer training course is intended for:
- Managers or consultants involved in and concerned with the implementation of a service management system in an organization
- Managers and employees seeking to help their organization meet the service requirements and deliver value
- Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
- Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
- Members of an SMS implementation team
Learning Objectives
This training course enables you to:
- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
- Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
- Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
- Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
- Acquire the expertise to advise an organization in implementing SMS best practices
What is included in PECB ISO/IEC 20000 Lead Implementer Course material
This training course is participant centered and contains:
- Theories, approaches, and good practices used in service management
- Lecture sessions, which are illustrated with examples and practical exercises based on a case study that include discussions
- Interactions made between participants by means of questions and suggestions
PECB ISO/IEC 20000 Lead Implementer Exam Format
Exam Type: Essay Type & Open Book
Number of Exam Questions: 12
Exam Duration in Hours: 3
Prerequisites
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
Download ISO-IEC 20000 Lead Implementer Candidate Handbook
Course Objective
Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS
Day 2: Implementation plan of an SMS
Day 3: Implementation of an SMS
Day 4: SMS monitoring, continual improvement, and preparation for the certification audit
Day 5: Certification Exam
- Please note all PECB certifications activities must be completed within 12 months from date of enrollment by A&T. This includes (take the PECB exam (1st attempt), retake the exam (2nd attempt, if needed), apply for the PECB certificate, and be certified).
Download iso-iec 20000 lead implementer Brochure
1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?
All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit www.A&T.com to check availability.
In all PECB Self Study Courses, enrolled by A&T, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity.
All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. A&T keeps all virtual live online training batches of small size ( 1 to 5 ) candidates, unless it is a private corporate batch.
2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?
All Enrolled candidates give get access to courseware from PECB KATE app. Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.
3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?
Yes, you can select your preferred dates and preferences of time zone. A&T offers multiple batches of PECB live online trainings in different time zones, worldwide.
4. What payment methods do you accept? Are Bank Transfer transactions supported?
We accept payments by credit card and bank transfers in multiple currencies worldwide.
Read A&T PECB FAQs for more information.
1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?
All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit www.A&T.com to check availability.
In all PECB Self Study Courses, enrolled by A&T, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity.
All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. A&T keeps all virtual live online training batches of small size ( 1 to 5 ) candidates, unless it is a private corporate batch.
2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?
All Enrolled candidates give get access to courseware from PECB KATE app. Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.
3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?
Yes, you can select your preferred dates and preferences of time zone. A&T offers multiple batches of PECB live online trainings in different time zones, worldwide.
4. What payment methods do you accept? Are Bank Transfer transactions supported?
We accept payments by credit card and bank transfers in multiple currencies worldwide.
Read A&T PECB FAQs for more information.
Relatade Product
36% - 43%
Categories: ISO/IEC 20000
Why should you attend?
The age of globalization has brought new challenges to all industries, and the food industry is no exception. The origin and safety of food products is a main concern in today’s market. It has become increasingly difficult to have proper knowledge on the production methods and origin of food products. Internationally recognized food safety measures are no longer a privilege; they have become a basic requirement for all organizations that deal with food production or service. The implementation of a food safety management system (FSMS) is a strategic decision for ensuring the safety of food delivered to the consumer. This training course, developed by PECB, aims to help participants develop the knowledge and skills necessary to support an organization in establishing, implementing, managing, and maintaining an FSMS based on ISO 22000 and other best practices. Implementers play a key role in an organization’s ability to successfully implement and maintain an FSMS. The training course enables you to help organizations establish processes needed to maintain the quality and safety their products and services, while adhering to all legal, regulatory, and other requirements. As part of this training course, you will learn how to establish controls that proactively prevent noncompliance and contribute to the creation of a culture of safety, integrity, transparency, and openness. The training course is followed by the certification exam. If you pass, you can apply for the “PECB Certified ISO 22000 Lead Implementer” credential. The “PECB ISO 22000 Lead Implementer” certificate is internationally recognized. It validates your professional capabilities and competences to implement an FSMS in an organization based on the requirements of ISO 22000.Why should attend?
- Managers or consultants involved in food safety management
- Expert advisors interested in mastering the implementation process of a food safety management system
- Individuals responsible for maintaining conformity to the FSMS requirements in an organization
- FSMS team members
Learning objectives
This training course will help you:- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an FSMS
- Acknowledge the correlation between ISO 22000 and other standards and regulatory frameworks
- Gain the ability to interpret the requirements of ISO 22000 in the specific context of an organization
- Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an FSMS
- Acquire the expertise to advise an organization in implementing FSMS best practices
Educational approach
This training course is participant-centered and contains:- Theories, approaches, and best practices used in food safety management system implementation
- Lecture sessions illustrated with practical examples based on a case study that includes role-playing and discussions
- Interaction between participants by means of questions and suggestions
- Exercises, which are a simulation and a preview of the certification exam
Prerequisites
The main requirements for participating in this training course are a fundamental understanding of food safety concepts, a basic knowledge of ISO management system standards, as well as a general understanding of ISO 22000 and the MS implementation principles.1: Introduction to ISO 22000 and the initiation of an FSMS
2: Implementation plan of an FSMS
3: Implementation of an FSMS
4: Performance evaluation, continual improvement, and preparation for the certification audit
5: Certification exam
1: Fundamental principles and concepts of a food safety management system
2: Food safety management system requirements
3: Planning of an FSMS implementation based on ISO 22000
4: Implementation of an FSMS based on ISO 22000
5: Monitoring and measurement of an FSMS based on ISO 22000
6: Continual improvement of an FSMS based on ISO 22000
7: Preparation for an FSMS certification audit
The PECB ISO 22000 Implementer certification scheme has the following requirements:
| Credential | Exam | Professional experience | FSMS project experience | Other requirements |
| PECB Certified ISO 22000 Provisional Implementer | PECB Certified ISO 22000 Lead Implementer Exam or equivalent | None | None | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Implementer | PECB Certified ISO 22000 Lead Implementer Exam or equivalent | Two years: One year of work experience in Food Safety Management | Project activities: a total of 200 hours | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Lead Implementer | PECB Certified ISO 22000 Lead Implementer Exam or equivalent | Five years: Two years of work experience in Food Safety Management | Project activities: a total of 300 hours | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Senior Lead Implementer | PECB Certified ISO 22000 Lead Implementer Exam or equivalent | Ten years: Seven years of work experience in Food Safety Management | Project activities: a total of 1,000 hours | Signing the PECB Code of Ethics |
To be considered valid, the implementation activities should follow best practices and include the following:
Drafting an FSMS implementation plan Initiating an FSMS implementation Implementing an FSMS Monitoring, measuring, and maintaining an FSMS Identifying and acting upon continual improvement opportunities-
Certification and examination fees are included in the price of the training course
-
Training material of over 450 pages of information and practical examples will be provided.
-
An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course.
-
In case of exam failure, candidates can retake the exam once for free within 12 months following the initial exam date.
Why should you attend?
The age of globalization has brought new challenges to all industries, and the food industry is no exception. The origin and safety of food products is a main concern in today’s market. It has become increasingly difficult to have proper knowledge on the production methods and origin of food products. Internationally recognized food safety measures are no longer a privilege; they have become a basic requirement for all organizations that deal with food production or service. The implementation of a food safety management system (FSMS) is a strategic decision for ensuring the safety of food delivered to the consumer. This training course, developed by PECB, aims to help participants develop the knowledge and skills necessary to support an organization in establishing, implementing, managing, and maintaining an FSMS based on ISO 22000 and other best practices. Implementers play a key role in an organization’s ability to successfully implement and maintain an FSMS. The training course enables you to help organizations establish processes needed to maintain the quality and safety their products and services, while adhering to all legal, regulatory, and other requirements. As part of this training course, you will learn how to establish controls that proactively prevent noncompliance and contribute to the creation of a culture of safety, integrity, transparency, and openness. The training course is followed by the certification exam. If you pass, you can apply for the “PECB Certified ISO 22000 Lead Implementer” credential. The “PECB ISO 22000 Lead Implementer” certificate is internationally recognized. It validates your professional capabilities and competences to implement an FSMS in an organization based on the requirements of ISO 22000.Why should attend?
- Managers or consultants involved in food safety management
- Expert advisors interested in mastering the implementation process of a food safety management system
- Individuals responsible for maintaining conformity to the FSMS requirements in an organization
- FSMS team members
Learning objectives
This training course will help you:- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an FSMS
- Acknowledge the correlation between ISO 22000 and other standards and regulatory frameworks
- Gain the ability to interpret the requirements of ISO 22000 in the specific context of an organization
- Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an FSMS
- Acquire the expertise to advise an organization in implementing FSMS best practices
Educational approach
This training course is participant-centered and contains:- Theories, approaches, and best practices used in food safety management system implementation
- Lecture sessions illustrated with practical examples based on a case study that includes role-playing and discussions
- Interaction between participants by means of questions and suggestions
- Exercises, which are a simulation and a preview of the certification exam
Prerequisites
The main requirements for participating in this training course are a fundamental understanding of food safety concepts, a basic knowledge of ISO management system standards, as well as a general understanding of ISO 22000 and the MS implementation principles.1: Introduction to ISO 22000 and the initiation of an FSMS
2: Implementation plan of an FSMS
3: Implementation of an FSMS
4: Performance evaluation, continual improvement, and preparation for the certification audit
5: Certification exam
1: Fundamental principles and concepts of a food safety management system
2: Food safety management system requirements
3: Planning of an FSMS implementation based on ISO 22000
4: Implementation of an FSMS based on ISO 22000
5: Monitoring and measurement of an FSMS based on ISO 22000
6: Continual improvement of an FSMS based on ISO 22000
7: Preparation for an FSMS certification audit
The PECB ISO 22000 Implementer certification scheme has the following requirements:
| Credential | Exam | Professional experience | FSMS project experience | Other requirements |
| PECB Certified ISO 22000 Provisional Implementer | PECB Certified ISO 22000 Lead Implementer Exam or equivalent | None | None | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Implementer | PECB Certified ISO 22000 Lead Implementer Exam or equivalent | Two years: One year of work experience in Food Safety Management | Project activities: a total of 200 hours | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Lead Implementer | PECB Certified ISO 22000 Lead Implementer Exam or equivalent | Five years: Two years of work experience in Food Safety Management | Project activities: a total of 300 hours | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Senior Lead Implementer | PECB Certified ISO 22000 Lead Implementer Exam or equivalent | Ten years: Seven years of work experience in Food Safety Management | Project activities: a total of 1,000 hours | Signing the PECB Code of Ethics |
To be considered valid, the implementation activities should follow best practices and include the following:
Drafting an FSMS implementation plan Initiating an FSMS implementation Implementing an FSMS Monitoring, measuring, and maintaining an FSMS Identifying and acting upon continual improvement opportunities-
Certification and examination fees are included in the price of the training course
-
Training material of over 450 pages of information and practical examples will be provided.
-
An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course.
-
In case of exam failure, candidates can retake the exam once for free within 12 months following the initial exam date.
21% - 48%
Categories: ISO/IEC 20000
- Managers or consultants involved in food safety management
- Individuals wishing to get acquainted with the ISO 22000 requirements for a food safety management system
- Personnel responsible for maintaining conformity to the ISO 22000 requirements in an organization
- FSMS implementation team members
- Individuals wishing to pursue a career in food safety management
- Acquaint yourself with the fundamental concepts and principles of ISO 22000.
- Understand the requirements of ISO 22000 for a food safety management system (FSMS)
- Apply basic approaches, methods, and practices to implement an FSMS.
- Lecture sessions illustrated with graphics, examples, and discussions
- Interactions between participants by means of questions and suggestions
- Quizzes as a simulation and preview of the certificate exam
| Designation | Exam | Professional experience | MS audit/assessment experience | FSMS project experience | Other requirements |
| PECB Certificate Holder in ISO 22000 Foundation | Pass the PECB ISO 22000 Foundation exam | None | None | None | Signing the PECB Code of Ethics |
-
The price of the training course includes the certificate and examination fees.
-
PECB provides training material with over 200 pages of information and practical examples.
-
Participants who attend the training course will receive an attestation of course completion worth 14 CPD (Continuing Professional Development) credits.
- In case of exam failure, the candidate can retake the exam once for free within 12 months of the initial exam date.
- Managers or consultants involved in food safety management
- Individuals wishing to get acquainted with the ISO 22000 requirements for a food safety management system
- Personnel responsible for maintaining conformity to the ISO 22000 requirements in an organization
- FSMS implementation team members
- Individuals wishing to pursue a career in food safety management
- Acquaint yourself with the fundamental concepts and principles of ISO 22000.
- Understand the requirements of ISO 22000 for a food safety management system (FSMS)
- Apply basic approaches, methods, and practices to implement an FSMS.
- Lecture sessions illustrated with graphics, examples, and discussions
- Interactions between participants by means of questions and suggestions
- Quizzes as a simulation and preview of the certificate exam
| Designation | Exam | Professional experience | MS audit/assessment experience | FSMS project experience | Other requirements |
| PECB Certificate Holder in ISO 22000 Foundation | Pass the PECB ISO 22000 Foundation exam | None | None | None | Signing the PECB Code of Ethics |
-
The price of the training course includes the certificate and examination fees.
-
PECB provides training material with over 200 pages of information and practical examples.
-
Participants who attend the training course will receive an attestation of course completion worth 14 CPD (Continuing Professional Development) credits.
- In case of exam failure, the candidate can retake the exam once for free within 12 months of the initial exam date.
21% - 32%
Categories: ISO/IEC 20000
Why should you attend?
Who should attend?
- Auditors interested in performing and leading food safety management system audits
- Managers or consultants interested in mastering the food safety management system audit process
- Individuals responsible for maintaining conformity to the FSMS requirements in an organization
- Technical experts interested in preparing for a food safety management system audit
- Expert advisors in food safety management
Learning objectives
This training course enables you to understand the:- Operations of a food safety management system based on ISO 22000
- Relationship between ISO 22000 and other standards and regulatory frameworks
- Requirements of ISO 22000 in the context of an FSMS audit
- Auditor’s role in planning, leading, and following up on a management system audit in accordance with ISO 19011
Educational approach
This training course is participant-centered and contains:
-
Theories, auditing best practices used in FSMS audits, ISO 22000 requirements, and international auditing standards
-
Lecture sessions, which are illustrated with practical exercises based on a case study that includes role-playing and discussions
-
Interactions, made between participants by means of questions and suggestions
-
Exercises, which are a simulation and a preview of the certification exam
Prerequisites
The main requirements for participating in this training course are: a fundamental understanding of food safety concepts and a comprehensive knowledge of FSMS audit principles.1: Fundamental principles and concepts of a food safety management system
2: Food safety management system (FSMS) requirements
3: Fundamental audit concepts and principles
4: Preparing for an ISO 22000 audit
5: Conducting an ISO 22000 audit
6: Closing an ISO 22000 audit
7: Managing an ISO 22000 audit program
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.The PECB ISO 22000 Auditor certification scheme has the following requirements:
| Credential | Exam | Professional experience | MS audit/assessment experience | Other requirements |
| PECB Certified ISO 22000 Provisional Auditor | PECB Certified ISO 22000 Lead Auditor Exam or equivalent | None | None | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Auditor | PECB Certified ISO 22000 Lead Auditor Exam or equivalent | Two years: One year of work experience in Food Safety Management | Audit activities: a total of 200 hours | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Lead Auditor | PECB Certified ISO 22000 Lead Auditor Exam or equivalent | Five years: Two years of work experience in Food Safety Management | Audit activities: a total of 300 hours | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Senior Lead Auditor | PECB Certified ISO 22000 Lead Auditor Exam or equivalent | Ten years: Seven years of work experience in Food Safety Management | Audit activities: a total of 1,000 hours | Signing the PECB Code of Ethics |
To be considered valid, the audit activities should follow best audit practices and include the following:
Planning an audit Managing an audit program Drafting audit reports Drafting nonconformity reports Conducting a documented information review Carrying out on-site audit activities Following up on nonconformities Leading an audit team- Certification and examination fees are included in the price of the training course
- Participants will be provided with over 450 pages of training material containing explanatory information and practical examples.
- An attestation of course completion worth 31 CPD (continuing professional development) credits will be issued to the participants who have attended the training course.
- In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.
Why should you attend?
Who should attend?
- Auditors interested in performing and leading food safety management system audits
- Managers or consultants interested in mastering the food safety management system audit process
- Individuals responsible for maintaining conformity to the FSMS requirements in an organization
- Technical experts interested in preparing for a food safety management system audit
- Expert advisors in food safety management
Learning objectives
This training course enables you to understand the:- Operations of a food safety management system based on ISO 22000
- Relationship between ISO 22000 and other standards and regulatory frameworks
- Requirements of ISO 22000 in the context of an FSMS audit
- Auditor’s role in planning, leading, and following up on a management system audit in accordance with ISO 19011
Educational approach
This training course is participant-centered and contains:
-
Theories, auditing best practices used in FSMS audits, ISO 22000 requirements, and international auditing standards
-
Lecture sessions, which are illustrated with practical exercises based on a case study that includes role-playing and discussions
-
Interactions, made between participants by means of questions and suggestions
-
Exercises, which are a simulation and a preview of the certification exam
Prerequisites
The main requirements for participating in this training course are: a fundamental understanding of food safety concepts and a comprehensive knowledge of FSMS audit principles.1: Fundamental principles and concepts of a food safety management system
2: Food safety management system (FSMS) requirements
3: Fundamental audit concepts and principles
4: Preparing for an ISO 22000 audit
5: Conducting an ISO 22000 audit
6: Closing an ISO 22000 audit
7: Managing an ISO 22000 audit program
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.The PECB ISO 22000 Auditor certification scheme has the following requirements:
| Credential | Exam | Professional experience | MS audit/assessment experience | Other requirements |
| PECB Certified ISO 22000 Provisional Auditor | PECB Certified ISO 22000 Lead Auditor Exam or equivalent | None | None | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Auditor | PECB Certified ISO 22000 Lead Auditor Exam or equivalent | Two years: One year of work experience in Food Safety Management | Audit activities: a total of 200 hours | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Lead Auditor | PECB Certified ISO 22000 Lead Auditor Exam or equivalent | Five years: Two years of work experience in Food Safety Management | Audit activities: a total of 300 hours | Signing the PECB Code of Ethics |
| PECB Certified ISO 22000 Senior Lead Auditor | PECB Certified ISO 22000 Lead Auditor Exam or equivalent | Ten years: Seven years of work experience in Food Safety Management | Audit activities: a total of 1,000 hours | Signing the PECB Code of Ethics |
To be considered valid, the audit activities should follow best audit practices and include the following:
Planning an audit Managing an audit program Drafting audit reports Drafting nonconformity reports Conducting a documented information review Carrying out on-site audit activities Following up on nonconformities Leading an audit team- Certification and examination fees are included in the price of the training course
- Participants will be provided with over 450 pages of training material containing explanatory information and practical examples.
- An attestation of course completion worth 31 CPD (continuing professional development) credits will be issued to the participants who have attended the training course.
- In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.
36% - 43%
Categories: ISO/IEC 20000
Description
Why should you attend?
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting of SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing. This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report. The successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO/IEC 20000-1.Who Should Attend
The ISO/IEC 20000 Lead Auditor training course is intended for:-
- Auditors seeking to conduct and lead SMS audits
- Managers or consultants seeking to master the SMS audit process
- Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
- Technical experts seeking to prepare organizations for an SMS certification audit
- Expert advisors in service management
Learning Objectives
By the end of this training course, the participants will be able to:-
- Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
- Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
- Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
- Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
- Manage an ISO/IEC 20000-1 audit program
-
- Theories, approaches, and best practices used in service management system audits
- Lecture sessions illustrated with practical examples
- Practical exercises based on a case study and discussions
- Interaction between participants by means of questions and suggestions
- Exercises tailored to prepare the participants for the certification exam
PECB ISO/IEC 20000 Lead Auditor Exam Format
Exam Type: Essay Type & Open Book Number of Exam Questions: 12 Exam Duration in Hours: 3Prerequisites
The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles. Download ISO-IEC 20000 Lead Auditor Candidate HandbookCourse Agenda
Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000 Day 2: Audit principles, preparation and launching of an audit Day 3: On-site audit activities Day 4: Closing the audit Day 5: Certification Exam- Please note all PECB certifications activities must be completed within 12 months from date of enrollment by A&T. This includes (take the PECB exam (1st attempt), retake the exam (2nd attempt, if needed), apply for the PECB certificate, and be certified).
1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?
All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit www.A&T.com to check availability. In all PECB Self Study Courses, enrolled by A&T, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity. All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. A&T keeps all virtual live online training batches of small size ( 1 to 5 ) candidates, unless it is a private corporate batch.2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?
All Enrolled candidates give get access to courseware from PECB KATE app. Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?
Yes, you can select your preferred dates and preferences of time zone. A&T offers multiple batches of PECB live online trainings in different time zones, worldwide.4. What payment methods do you accept? Are Bank Transfer transactions supported?
We accept payments by credit card and bank transfers in multiple currencies worldwide. Read A&T PECB FAQs for more information.1. What is the difference between Self Study, eLearning and live online classes in terms of content delivery and interaction for PECB Courses?
All PECB E-learning has videos developed by PECB North America, trainers along with PDF courseware + 2 attempts at PECB Exam. Not all courses are available in e-learning format, please visit www.A&T.com to check availability. In all PECB Self Study Courses, enrolled by A&T, gives candidates PDF courseware + 2 attempts at PECB Exam with 1 year validity. All PECB Live online course have delivery of training using Zoom or MS Teams, in interactive session by PECB approved trainers. Enrolled candidates also have PDF courseware + 2 attempts at PECB Exam. A&T keeps all virtual live online training batches of small size ( 1 to 5 ) candidates, unless it is a private corporate batch.2. Will the course material be provided as part of the program? If yes, could you specify whether it will be in digital or physical format?
All Enrolled candidates give get access to courseware from PECB KATE app. Currently PECB does allows candidates to download PDF courseware. PECB reserves the right to change the delivery to courseware format to only online digital format, to avoid un-authorized distribution.3. What are the timings for the PECB live online training sessions, and is there any flexibility in scheduling?
Yes, you can select your preferred dates and preferences of time zone. A&T offers multiple batches of PECB live online trainings in different time zones, worldwide.4. What payment methods do you accept? Are Bank Transfer transactions supported?
We accept payments by credit card and bank transfers in multiple currencies worldwide. Read A&T PECB FAQs for more information.Why should you attend?
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting of SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing. This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report. The successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO/IEC 20000-1.Who Should Attend
The ISO/IEC 20000 Lead Auditor training course is intended for:-
- Auditors seeking to conduct and lead SMS audits
- Managers or consultants seeking to master the SMS audit process
- Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
- Technical experts seeking to prepare organizations for an SMS certification audit
- Expert advisors in service management
Learning Objectives
By the end of this training course, the participants will be able to:-
- Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
- Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
- Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
- Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
- Manage an ISO/IEC 20000-1 audit program
-
- Theories, approaches, and best practices used in service management system audits
- Lecture sessions illustrated with practical examples
- Practical exercises based on a case study and discussions
- Interaction between participants by means of questions and suggestions
- Exercises tailored to prepare the participants for the certification exam
PECB ISO/IEC 20000 Lead Auditor Exam Format
Exam Type: Essay Type & Open Book Number of Exam Questions: 12 Exam Duration in Hours: 3Prerequisites
The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles. Download ISO-IEC 20000 Lead Auditor Candidate HandbookCourse Agenda
Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000 Day 2: Audit principles, preparation and launching of an audit Day 3: On-site audit activities Day 4: Closing the audit Day 5: Certification Exam- Please note all PECB certifications activities must be completed within 12 months from date of enrollment by A&T. This includes (take the PECB exam (1st attempt), retake the exam (2nd attempt, if needed), apply for the PECB certificate, and be certified).